Customer Service & Order Support Specialist

JMJ Phillip Group; Jackson (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Professional development

Career advancement

Exposure to manufacturing operations

Cross-functional collaboration

Job summary

JMJ Phillip Group in Wisconsin's Jackson area is seeking a Customer Service Representative to support manufacturing and distribution operations. You will respond to inquiries, process orders, and coordinate with production, shipping, and logistics to ensure timely delivery.

The role emphasizes strong communication, organization, and attention to detail, with opportunities for professional development and cross-functional collaboration across sales, operations, and customer care.

Qualifications

• Prior experience in customer service or order processing is preferred.
• Experience in manufacturing, distribution, or packaging environments is advantageous.
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Respond to customer inquiries regarding products, orders, deliveries, and service requests.
• Provide timely, professional, and accurate information to customers.
• Address customer concerns and coordinate resolutions with appropriate departments.
• Maintain positive customer relationships through consistent communication and follow-up.
• Receive, enter, and process customer purchase orders accurately.
• Handle order modifications and monitor status with production, scheduling, shipping, and logistics teams.
• Collaborate with sales, production, and logistics to meet customer expectations.
• Document and maintain organized records of communications and transactions.

Skills

Customer service

Order processing

Communication

Attention to detail

Education

Associate's or Bachelor's degree preferred

Tools

ERP systems

Order management software

CRM tools

Microsoft Office

Job description

JMJ Phillip Group in Wisconsin's Jackson area is seeking a Customer Service Representative to support manufacturing and distribution operations. You will respond to inquiries, process orders, and coordinate with production, shipping, and logistics to ensure timely delivery.

The role emphasizes strong communication, organization, and attention to detail, with opportunities for professional development and cross-functional collaboration across sales, operations, and customer care.