Customer Service & Order Support Specialist

Imperial Brady; Franklin (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Life insurance

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady in Franklin, MA is seeking a Customer Service Support associate. You will interact with customers, process orders, and provide information about products and services to support customer satisfaction.

The schedule is Monday through Friday, 8:00am to 5:00pm, with an hourly rate of $23.50. We offer medical, dental, and vision coverage, a 401(k) with company match, life insurance, paid time off, and other educational and family benefits.

Qualifications

• 2 years of customer service experience.
• 2 years of data entry experience.
• Excellent communication skills.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Skills

Communication

Outgoing personality

Customer service

Education

High school diploma/GED

Tools

MS Office

Other software familiarity

Job description

Imperial Brady in Franklin, MA is seeking a Customer Service Support associate. You will interact with customers, process orders, and provide information about products and services to support customer satisfaction.

The schedule is Monday through Friday, 8:00am to 5:00pm, with an hourly rate of $23.50. We offer medical, dental, and vision coverage, a 401(k) with company match, life insurance, paid time off, and other educational and family benefits.