Customer Support & Office Administrator

Imperial Brady; Kailua (HI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

Generous paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. The Office Assistant role involves answering calls, handling orders, and delivering information with a focus on customer satisfaction.

The schedule runs Monday through Friday, 7:30 am - 4:30 pm, at an hourly rate of $19.00. The company emphasizes competitive salaries, a robust benefits package, and opportunities for growth within a dynamic team.

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• 2 years of data entry experience.
• Proficiency in MS Office and familiarity with other software.
• Excellent communication and an outgoing, helpful attitude.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• Escalate customer information, problems/needs, and requests to the customer service manager.

Skills

Customer service

Excellent communication

Outgoing personality

Data entry

Education

High school diploma, GED, or equivalent

Tools

MS Office

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. The Office Assistant role involves answering calls, handling orders, and delivering information with a focus on customer satisfaction.

The schedule runs Monday through Friday, 7:30 am - 4:30 pm, at an hourly rate of $19.00. The company emphasizes competitive salaries, a robust benefits package, and opportunities for growth within a dynamic team.