Customer Engagement Specialist

Brady Companies, LLC; Rohnert Park (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

401(k) Retirement

Job summary

Imperial Brady is seeking a customer service representative to provide timely information on order status and product knowledge. You will handle calls, walk-ins, and electronic requests while processing orders and supporting management with admin tasks in a fast-paced environment.

Excellent communication and problem-resolution skills are essential, with bilingual abilities considered a plus. This on-site role offers a competitive hourly wage and comprehensive benefits program.

Qualifications

• Excellent written and verbal communication.
• Proficient with new computer programs and internet-based software.
• Ability to multitask across multiple channels.
• Customer-focused with problem resolution skills.
• Bilingual abilities are a plus.

Responsibilities

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Handle all client interaction, including inbound and outbound calls, electronic requests, and face-to-face walk-ins.
• Processes customer orders and changes according to department policies and procedures.
• Processes orders Brady Sales Representative phone in and acts as point of contact regarding open orders.
• Maintains various accounts and reviews open orders.
• Pulls Material Safety Data Sheets as required for customers.
• Researches customer problems and follows through to resolution.
• Provides admin support for management including report generation, data processing, and filing.
• Greets guests and directs them to the appropriate line.
• Takes phone calls and directs them appropriately.
• Filing and other administrative tasks.
• Performs other related duties as assigned.

Skills

Excellent communication

Technically savvy

Multitasking

Service oriented

Bilingual (nice to have)

Job description

Responsibilities Include:

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients.
• Processes customer orders and changes according to established department policies and procedures.
• Process orders Brady Sales Representative phone in and act as point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and copy as required for customers.
• Research customer's problems and follow through to resolution.
• Provide Admin support for management including, but not limited to, report generation, data processing, and filing.
• Greet guests
• Taking phone calls and direct them to the appropriate line
• Filling
• Other projects assigned by supervisor.
• Perform other related duties as assigned.

The Ideal Candidate Will Have:

• Excellent communication skills, both written and verbal.
• Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc.
• Ability to multitask
• Service oriented and able to resolve customer grievances.
• Bi-lingual is a plus

Compensation & Benefits:

The pay range for this role is $21.63- $24.04 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families.

• Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.