Customer Service & Order Support Specialist

Certified Power Solutions; Bridgeton (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan and match

Health, Dental & Vision insurance

Paid time off

Tuition reimbursement

Flexible Spending Account

Health Savings Account Options

Life insurance

Pet insurance

Referral program

Job summary

Certified Power Solutions is seeking a customer service/order entry professional to support order processing from receipt to delivery. The role involves answering questions via telephone, fax, or email, expediting orders, and maintaining accurate customer data within our system.

Responsibilities include order entry, pricing quotes with lead times, vendor communication, and assisting the sales team to ensure timely fulfillment. A high school diploma and good communication skills are required.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age.
• Fluid power knowledge a plus.
• Previous customer service experience is a plus.

Responsibilities

• Receive customer orders via email, fax, and phone.
• Enter orders into the operating system.
• Support customer portal and forecast requirements.
• Quote pricing with lead-times and data information.
• Communicate with vendors by email, phone, and internet.
• Assist customers with quoting, order updates, inquiries, and troubleshooting.
• Maintain customer information in the database.
• Process RGA’s for returns.
• Support outside sales team as needed.
• Follow ISO standards and company procedures.

Skills

Computer literate

Math skills

Excellent communication

Problem solving

Word & Excel

Education

High School Diploma or GED

Must be 18 years old

Tools

Word

Excel

Job description

Certified Power Solutions is seeking a customer service/order entry professional to support order processing from receipt to delivery. The role involves answering questions via telephone, fax, or email, expediting orders, and maintaining accurate customer data within our system.

Responsibilities include order entry, pricing quotes with lead times, vendor communication, and assisting the sales team to ensure timely fulfillment. A high school diploma and good communication skills are required.