Customer Service Agent — High-Volume Support & Training

Power Distributors LLC; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

On the job training

Medical/Dental/Vision insurance with低?

Job summary

Power Distributors LLC is seeking qualified individuals to join our customer service team. This role handles a high-volume inbound calls and provides order entry, parts lookup, billing and shipping resolutions while maintaining accountability for each call.

Candidates should have at least 6 months in customer service, strong problem solving and communication skills, and the ability to multi-task and work with various departments.

Qualifications

• Minimum of 6 months Customer Service experience.
• Strong problem solving and decision making skills.
• Ability to multi-task while maintaining focus on the customer.
• Strong verbal and interpersonal skills.
• High school diploma or G.E.D. required.
• Ability to pass a background check and drug screen.

Responsibilities

• Handles inbound and outbound calls to I from consumers, dealers, and vendors.
• Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders.
• Processes orders received via phone, fax and I or email.
• Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation.
• Other duties as assigned by Management.

Skills

Customer service

Problem solving

Multi-tasking

Verbal and interpersonal skills

English proficiency

Education

High school diploma or G.E.D.

Job description

Power Distributors LLC is seeking qualified individuals to join our customer service team. This role handles a high-volume inbound calls and provides order entry, parts lookup, billing and shipping resolutions while maintaining accountability for each call.

Candidates should have at least 6 months in customer service, strong problem solving and communication skills, and the ability to multi-task and work with various departments.