Customer Service

Certified Power Solutions; Bridgeton (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan and match

Health, Dental & Vision insurance

Paid time off

Tuition reimbursement

Flexible Spending Account

Health Savings Account Options

Life insurance

Pet insurance

Referral program

Job summary

Certified Power Solutions is seeking a customer service/order entry professional to support order processing from receipt to delivery. The role involves answering questions via telephone, fax, or email, expediting orders, and maintaining accurate customer data within our system.

Responsibilities include order entry, pricing quotes with lead times, vendor communication, and assisting the sales team to ensure timely fulfillment. A high school diploma and good communication skills are required.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age.
• Fluid power knowledge a plus.
• Previous customer service experience is a plus.

Responsibilities

• Receive customer orders via email, fax, and phone.
• Enter orders into the operating system.
• Support customer portal and forecast requirements.
• Quote pricing with lead-times and data information.
• Communicate with vendors by email, phone, and internet.
• Assist customers with quoting, order updates, inquiries, and troubleshooting.
• Maintain customer information in the database.
• Process RGA’s for returns.
• Support outside sales team as needed.
• Follow ISO standards and company procedures.

Skills

Computer literate

Math skills

Excellent communication

Problem solving

Word & Excel

Education

High School Diploma or GED

Must be 18 years old

Tools

Word

Excel

Job description

Description

For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations.

POSITION SUMMARY

Provide service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions via telephone, fax, or email. Also expediting customer purchase orders.

MAJOR RESPONSIBILITIES

• Receiving customer orders via e-mail, fax and phone.
• Order entry into current operating system.
• Support customer portal and forecast requirements.
• Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
• Communicate with vendors via e-mail, phone and internet.
• Assist customers with quoting, order updates, inquiries and troubleshooting.
• Maintain current customer information in existing computer database.
• Issue RGA’s for customer returns.
• Support outside sales team as necessary.
• Follow company policies & procedures including ISO standards.
• Any other duties or responsibilities required or assigned.

Requirements

EDUCATION/EXPERIENCE

• High School Diploma or GED
• Must be 18 years of age
• Previous Fluid Power Knowledge a plus.
• Previous related customer service experience a plus

SPECIAL SKILLS DESIRED

• Computer literate
• Good math skills
• Excellent communication skills
• Problem solving skills
• Previous experience with Word and Excel

Benefits

• 401(k) retirement plan and match
• Health, Dental & Vision insurance
• Paid time off
• Tuition reimbursement
• Flexible Spending Account and Health Savings Account Options
• Life insurance
• Pet insurance
• Referral program