Customer Service & Order Specialist (Inside Sales)

Atkore; Harvey (IL); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical, vision, dental insurance

Life insurance

Disability insurance

401k

Paid time off

Paid holidays

Leave under law

Résumé du poste

Atkore is seeking a Customer Service Representative based in Harvey, Illinois. You will report to the Inside Sales Manager and handle all aspects of customer service with a focus on order entry, tracking, invoicing, and shipment releases.

The role requires strong Excel/Word proficiency and the ability to work independently in a team environment. The ideal candidate has at least five years of customer service experience; a Bachelor’s degree is preferred but not required.

Qualifications

• Minimum of five years customer service experience where customer is serviced from order entry to post-delivery.
• Bachelor's degree preferred but not required.

Responsabilités

• Lead the overall productivity initiative strengthening year over year.
• Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Assist in reviewing and controlling the finished goods inventory level.
• Complete invoices; process deductions; coordinate movement of raw material from fabrication to finished product.
• Interact with internal departments and outside processors as needed.
• Assist on projects as needed.
• Crosstrain into other desks for coverage.
• Assist customers in our customer portal with set up and navigating through the portal.

Connaissances

Excel

Microsoft Word

Communication

Mathematics

Independent work

Negotiation

Multitasking

Positive attitude

AS400

SAP

Formation

Bachelor's degree preferred

Outils

AS400

SAP

Description du poste

Atkore is seeking a Customer Service Representative based in Harvey, Illinois. You will report to the Inside Sales Manager and handle all aspects of customer service with a focus on order entry, tracking, invoicing, and shipment releases.

The role requires strong Excel/Word proficiency and the ability to work independently in a team environment. The ideal candidate has at least five years of customer service experience; a Bachelor’s degree is preferred but not required.