Customer Service & Order Fulfillment Specialist

Hillyard Inc.; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day shift

Bonus program

Paid holidays

Paid time off

401(k)

Medical, vision, dental

Job summary

Hillyard, Inc. in Urbandale, IA is seeking a Customer Service Representative to handle distribution and customer orders, process inter-departmental and national account orders, and manage billing follow-up.

The role emphasizes accurate order processing, timely responses, and proactive account maintenance. Qualifications include a high school diploma or equivalent and at least 1 year of related experience; SAP knowledge is a plus.

Qualifications

• Minimum one year of experience in a related field.
• Knowledge of SAP is a plus.
• Ability to multi-task.
• Strong verbal and written communication.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquires.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Skills

Multitasking

Verbal and written communication

Customer service experience

Organization

Education

High School Diploma / GED

Tools

SAP

Job description

Hillyard, Inc. in Urbandale, IA is seeking a Customer Service Representative to handle distribution and customer orders, process inter-departmental and national account orders, and manage billing follow-up.

The role emphasizes accurate order processing, timely responses, and proactive account maintenance. Qualifications include a high school diploma or equivalent and at least 1 year of related experience; SAP knowledge is a plus.