Customer Service Representative

Hillyard Inc.; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day shift

Bonus program

Paid holidays

Paid time off

401(k)

Medical, vision, dental

Job summary

Hillyard, Inc. in Urbandale, IA is seeking a Customer Service Representative to handle distribution and customer orders, process inter-departmental and national account orders, and manage billing follow-up.

The role emphasizes accurate order processing, timely responses, and proactive account maintenance. Qualifications include a high school diploma or equivalent and at least 1 year of related experience; SAP knowledge is a plus.

Qualifications

• Minimum one year of experience in a related field.
• Knowledge of SAP is a plus.
• Ability to multi-task.
• Strong verbal and written communication.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquires.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Skills

Multitasking

Verbal and written communication

Customer service experience

Organization

Education

High School Diploma / GED

Tools

SAP

Job description

Customer Service Representative Hillyard, Inc. is currently taking applications for Customer Service Representative for our Customer Service team in Urbandale, IA. Do you have exceptional customer service experience? Can you be described as a well-organized multi-tasker? If you answered "Yes", then the Hillyard Customer Service Team has the Career Opportunity for you.

Essential Functions And Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquires.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Qualifications Include

• High School Diploma, GED, or equivalent.
• 1 year of experience in a related field.
• Knowledge of SAP a plus.
• Ability to multi-task.
• Ability to communicate effectively verbally and in writing.

What's in it for You

• Monday-Friday day shift schedule.
• Competitive salary and bonus program.
• Paid holidays.
• Paid time off programs.
• Industry leading 401(K) and profit-sharing program.
• Excellent medical, vision, dental.

Getting Started

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.

At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.