Travel-Ready Customer Support & Order Liaison

Americold Logistics LLC; Mansfield (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold in Mansfield, TX seeks a Customer Service/Clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, while providing clerical support including maintaining records and answering phones.

Minimum requirement is a high school diploma with strong written and verbal communication and accurate data entry.

Qualifications

• High school diploma or GED required.
• 0+ years in customer service or clerical work.
• Clear written and verbal communication with customers and team.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Verbal communication

Data entry

Typing skills

Customer service

Education

HS diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold in Mansfield, TX seeks a Customer Service/Clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, while providing clerical support including maintaining records and answering phones.

Minimum requirement is a high school diploma with strong written and verbal communication and accurate data entry.