Customer Service & Order Fulfillment Specialist

Electri-Flex Company; Roselle (IL); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Paylocity is seeking a Customer Service Representative to be the primary contact for customers and sales agents before and after orders. You will build positive relationships and coordinate with internal teams to meet customer needs promptly and accurately.

The role includes processing orders, RMAs, and coordinating with production, shipping, and inventory to ensure timely shipments. Strong communication and organizational skills are essential to excel in this role.

Qualifications

• Relevant experience in customer service or call center environments.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Familiarity with order entry processes and ERP/CRM systems.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Respond promptly to customer inquiries.
• Process orders, RMAs, and literature requests.
• Coordinate with Production Scheduler and Shipping for on-time deliveries.
• Maintain accurate customer records and quotes.
• Provide shipment tracking information and resolve issues.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Order entry software

Job description

Paylocity is seeking a Customer Service Representative to be the primary contact for customers and sales agents before and after orders. You will build positive relationships and coordinate with internal teams to meet customer needs promptly and accurately.

The role includes processing orders, RMAs, and coordinating with production, shipping, and inventory to ensure timely shipments. Strong communication and organizational skills are essential to excel in this role.