Order & Logistics Customer Service Specialist

Doka; Commerce City (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Doka USA is seeking a Customer Service Representative to handle order processing, invoicing, inventory control, returns, and logistics for the Colorado region. The role will support the Operations Department and assist the Operations Manager with month-end closing duties.

The ideal candidate has 2–5 years of admin/ops/logistics experience, strong English communication, and advanced Excel skills. On-site position based in Commerce City, CO, with focus on accuracy and timely service.

Qualifications

• 2–5 years of recent experience in administration, operations, or logistics.
• Bachelor’s Degree in Business or Logistics preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English.
• Strong analytical, numeric, and problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Ability to learn new computer systems, products, concepts, and techniques.
• Organized team player able to work independently in a fast-paced environment.

Responsibilities

• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while communicating product availability, delivery schedules, and order status to customers and sales teams.
• Handle customer calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
• Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
• Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Job description

Doka USA is seeking a Customer Service Representative to handle order processing, invoicing, inventory control, returns, and logistics for the Colorado region. The role will support the Operations Department and assist the Operations Manager with month-end closing duties.

The ideal candidate has 2–5 years of admin/ops/logistics experience, strong English communication, and advanced Excel skills. On-site position based in Commerce City, CO, with focus on accuracy and timely service.