Customer Service & Order Coordination Specialist

Agile Cold Storage; Gainesville (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Agile Cold Storage is seeking a Customer Service Representative to join our Gainesville office. You will respond to inquiries, process orders, and coordinate with customers, brokers, and warehouse teams to ensure accurate invoicing and timely shipments.

The ideal candidate has strong written and verbal communication skills, proficient computer skills (Word, Outlook, Excel, PowerPoint, Access), and the ability to manage files and maintain attention to detail under deadline pressure.

Qualifications

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
• Strong communication skills with the ability to read and speak English.
• Must be able and willing to complete a pre-employment basic math skills test.
• Must be able and willing to complete a pre-employment background check and drug screen.

Responsibilities

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
• Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
• Review order details and ensure they are following Company policies and procedures.
• Research issue , obtain supporting paperwork, get approvals and process credits / debits.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Provide coverage for other team members.
• All other duties as assigned.
• Accurately enter orders in the WMS.
• Perform work in a safe manner following all Company safety rules.
• May perform other duties as may be assigned to fulfill Agile's objectives.

Skills

Customer Service

Attention to detail

Strong English

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Agile Cold Storage is seeking a Customer Service Representative to join our Gainesville office. You will respond to inquiries, process orders, and coordinate with customers, brokers, and warehouse teams to ensure accurate invoicing and timely shipments.

The ideal candidate has strong written and verbal communication skills, proficient computer skills (Word, Outlook, Excel, PowerPoint, Access), and the ability to manage files and maintain attention to detail under deadline pressure.