Customer Service Representative

Agile Cold Storage; Town of West Seneca (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

Agile Cold Storage in West Seneca, NY is seeking a Customer Service Representative to handle inquiries, coordinate shipments, and support invoicing. The role requires attention to detail, strong communication, and proficiency with MS Office and basic math tests.

As part of a warehouse operations team, you will use a Dock Management System, enter orders, and provide coverage for colleagues while maintaining safety and company policies.

Qualifications

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Access, and Internet.
• Strong attention to detail and a pleasant, cooperative attitude under pressure.
• Fluent English communication.

Responsibilities

• Respond to customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Coordinate between customers, brokers, freight forwarders and warehouse operations for invoicing and inventory.
• Ensure proper invoicing by processing and verifying invoices.
• Generate paperwork for customer work orders, respond to special requests, track orders.
• Review order details for compliance with company policies.
• Research issues, obtain supporting paperwork, get approvals and process credits/debits.
• Provide clerical support and cover for teammates; greet visitors.
• All other duties as assigned.

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Excel

PowerPoint

Access

Attention to detail

Communication skills

English skills

Education

High School Diploma or GED

Tools

DMS

WMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

West Seneca, NY, US

2 days ago Requisition ID: 1248

Salary Range: $21.00 To $22.00 Hourly

About Agile Cold Storage

Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions headquartered in Alpharetta, Georgia. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement.

Essential Duties and Responsibilities:

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Communicate between customer, the customer's broker or freight forwarding and warehouse operations concerning the customer's account/inventory and office for invoicing and credit changes.
• Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
• Review order details and ensure they are following Company policies and procedures.
• Research issue , obtain supporting paperwork, get approvals and process credits / debits.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Provide coverage for other team members.
• All other duties as assigned.

Other Duties and Responsibilities:

• Accurately enter orders in the WMS.
• Perform work in a safe manner following all Company safety rules.
• May perform other duties as may be assigned to fulfill Agile's objectives.

Required Qualifications :

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires the ability to pay close attention to details, andhaving apersonality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
• Strong communicationskills with the ability to read and speakEnglish.
• Must be able and willing to complete a pre-employment basic math skills test.
• Must be able and willing to complete a per-employment background check and drug screen.

Preferred Qualifications of Export Coordinator :

• High School Diploma or GED.

Knowledge, Skills & Abilities:

The employee must have proficient knowledge of English and math skills . The employee also must be capable of following written and verbal instructions . The employee m ust have a high attention to detail . Organizational and time management skills will be required .

Work Environment :

The working environment is usually in an office setting, with occasional need to leave the premises . Requires the use of a telephone, fax machine, computer terminal calculator, copy machine .

Physical and Mental Demands :

This job will require the ability to sit for long periods of time, with frequent interruptions . This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads . This job will require manual dexterity with normal hand / finger movements for typical office work . Speaking , hearing, and seeing are important elements of completing assigned tasks . This job will occasionally require climbing, squatting or kneeling, and bending . The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile's grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance . The noise level in the warehouse is usually moderate .