Customer Service & Order Coordination Specialist

Supplyone; Austell (GA); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Bonus based on company performance

Medical, dental, and vision insurance

401(k) retirement savings plan with 회사

Paid time off (vacation, holidays, and

Parental leave

Employee Assistance Program (EAP)

Life insurance

Disability coverage

Wellness programs

Job summary

SupplyOne in Austell, GA is hiring a Customer Service Representative to deliver high-quality customer experiences and act as the liaison between customers, sales, and operations. The role handles orders, quotes, and problem-solving to ensure on-time delivery and accurate inventory management.

The ideal candidate will have a HS diploma or GED with customer service experience, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required or preferred.
• Experience in a customer service role is preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Process and confirm orders and/or communicate what needs to be ordered the day they are received.
• Generate standard quotes within 24-48 hours of receipt.
• Answer phones by the 3rd ring and all emails by the end of each day.
• Build, maintain, and keep price lists current to protect and maintain GP margins.
• Build accurate specs and inventory items within 24-48 hours.
• Resolve customer problems and elevate issues to a timely resolution.
• Monitor customer min/max, open orders, back orders, and inventory levels; alert customers to changes.

Skills

Organizational skills

Attention to detail

Effective communication

Customer service

Microsoft Excel

Education

High School Diploma or GED

Tools

ERP system

CRM system

Microsoft Office

Job description

SupplyOne in Austell, GA is hiring a Customer Service Representative to deliver high-quality customer experiences and act as the liaison between customers, sales, and operations. The role handles orders, quotes, and problem-solving to ensure on-time delivery and accurate inventory management.

The ideal candidate will have a HS diploma or GED with customer service experience, strong organizational skills, and proficiency in Microsoft Office.