Customer Service & Work Order Coordinator

Ultimate Staffing Services; Atlanta (GA); On-site; USD 24,796 - 28,929; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative for our Southwest Atlanta location. The role involves receiving customer work requests, entering and managing those requests in the work order system, and supporting administrative operations while delivering excellent customer service.

Candidates should have a High School Diploma and at least five years of related experience; a Bachelor's degree is preferred.

Qualifications

• High School Diploma and five years of related experience required.
• Bachelor's degree preferred.
• Strong customer service, interpersonal, organizational, telephone etiquette, recordkeeping, multitasking, and problem-solving skills required.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Answer telephones and record messages and service requests.
• Generate, analyze, prioritize, and distribute work orders.
• Administer the work order management system.
• Coordinate outside contractors for repairs including plumbing, elevators, and HVAC systems.
• Distribute keys to faculty, staff, and students.
• Perform filing, records management, and clerical functions.
• Order supplies and equipment.
• Prepare correspondence, memos, and reports.
• Coordinate room reservations and catering arrangements.
• Assist supervisors with bi-weekly payroll records, attendance, vacation, and sick leave tracking.
• Maintain employee time records and related documentation.

Skills

Customer service

Interpersonal skills

Organizational skills

Telephone etiquette

Recordkeeping

Multitasking

Problem solving

Education

High School Diploma

Bachelor's degree

Job description

Ultimate Staffing Services is seeking a Customer Service Representative for our Southwest Atlanta location. The role involves receiving customer work requests, entering and managing those requests in the work order system, and supporting administrative operations while delivering excellent customer service.

Candidates should have a High School Diploma and at least five years of related experience; a Bachelor's degree is preferred.