Logistics Customer Service Supervisor

supply-chain; Beloit (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise shifts, ensuring daily activities run smoothly and customer requirements are met. You will lead staff, improve processes, and address issues in collaboration with operations.

The role emphasizes a strong customer service orientation, operational oversight, and development of the team within a dynamic logistics environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years of experience in a lead/supervisory/management position required.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide a professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in data collection for performance measurement.
• Evaluate performance variances to identify root cause and implement corrective action plans.

Skills

Customer service

Leadership

Operations

Communication

Education

Bachelor's degree or equivalent

Job description

DHL Supply Chain in the United States is seeking a Customer Service Supervisor to coordinate and supervise shifts, ensuring daily activities run smoothly and customer requirements are met. You will lead staff, improve processes, and address issues in collaboration with operations.

The role emphasizes a strong customer service orientation, operational oversight, and development of the team within a dynamic logistics environment.