Customer Service and Operations Support II

International Food Solutions, Inc.; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

International Food Solutions, Inc. is a fast-paced company seeking a Customer Service and Operations Support II to join our team.

The role focuses on processing customer orders, maintaining accurate data, and assisting with overages, shortages, and damage claims to support timely invoicing and credits. The ideal candidate is organized, proactive, and detail-focused, with solid experience in Excel, Word, and Outlook, and strong written and verbal communication.

Qualifications

• 2+ years of experience in customer service, administrative support, order processing, or operations support.
• Proficient in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Process customer orders accurately and efficiently while ensuring compliance with policies.
• Respond to customer inquiries via phone and email with timely, accurate service.
• Address issues promptly to maintain high customer satisfaction.
• Enter orders and related information into internal systems, ensuring data integrity.
• Maintain accurate, complete customer records per company standards.
• Review orders for overages, shortages, damages, and discrepancies; process adjustments.
• Collaborate with Accounting to ensure timely invoicing, credits, and documentation.
• Coordinate with Logistics and Inventory to investigate discrepancies and report findings.

Skills

Communication

Organization

Time Management

Attention to Detail

Task Prioritization

Team Collaboration

Independent Work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Operations Support II

30+ days ago Requisition ID: 1025

We are seeking a highly organized and detail-oriented Customer Service & Operations Support II professional to join our team. This entry- to mid-level role is ideal for an individual with strong customer service and administrative skills who enjoys working in a fast-paced, team-oriented environment. The position is responsible for processing customer orders, maintaining accurate data, and managing overages, shortages, and damage claims to support the Accounting team with timely customer invoicing and credits. The ideal candidate is proactive, customer-focused, eager to learn, and committed to delivering accurate work while providing exceptional service to both internal and external customers.

Essential Duties and Responsibilities:

Customer Service:

• Process customer orders accurately and efficiently while ensuring compliance with company policies and procedures.
• Respond to customer inquiries via phone and email, providing timely, accurate, and professional service.
• Address customer concerns and resolve issues promptly while maintaining positive customer relationships and a high level of customer satisfaction.
• Accurately enter customer orders and related information into internal systems, ensuring data integrity.
• Maintain accurate, complete, and up-to-date customer records in accordance with company standards.
• Review customer orders for overages, shortages, damages, and other discrepancies, and process appropriate adjustments.
• Partner with the Accounting team to ensure accurate documentation and the timely processing of customer invoices, credits, and adjustments.
• Collaborate with Logistics and Inventory teams to investigate discrepancies, verify order details, and ensure accurate reporting and resolution.

Operations Support:

• Prepare, maintain, and distribute reports, correspondence, and operational documentation with a high degree of accuracy.
• Organize and maintain electronic and physical filing systems to ensure efficient access, retrieval, and record retention.
• Collaborate cross-functionally with Sales, Accounting, Logistics, Warehouse, and Operations to support efficient workflows and ensure accurate order processing.
• Participate in team meetings, identify opportunities for process improvements, and contribute to initiatives that enhance customer service, operational efficiency, and data accuracy.
• Provide administrative and operational support to various departments and perform other duties as assigned to meet business needs.

Qualifications:

• High School Diploma or GED.
• Minimum of 2 years of experience in customer service, administrative support, order processing, or operations support.
• Microsoft Excel
• Microsoft Word
• Outlook
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritize multiple tasks while meeting deadlines.
• Ability to work independently and collaboratively in a team environment.

Physical Demands:

• Ability to sit and work at a computer for extended periods.
• Occasional lifting of office supplies or documents.

Working Hours:

Business hours, but some travel, nights, and weekends may be possible.

Tools and Equipment Used:

• Business Computer, copier, fax, phone, and other standard office equipment.