Customer Service Operations Manager — Irving, TX

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays & PTO

Tuition assistance

Job summary

Uline is seeking a Customer Service Department Manager at our Texas (Irving) location to lead and develop a dedicated customer service team on-site. You will oversee daily department operations, coach Team Leads, and drive process improvements to sustain excellence in service.

Ideal candidates have a bachelor’s degree and 3+ years of CS management experience, with a track record of building high-performing teams.

Qualifications

• Bachelor's degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

People leadership

Coaching

Education

Bachelor's degree

Job description

Uline is seeking a Customer Service Department Manager at our Texas (Irving) location to lead and develop a dedicated customer service team on-site. You will oversee daily department operations, coach Team Leads, and drive process improvements to sustain excellence in service.

Ideal candidates have a bachelor’s degree and 3+ years of CS management experience, with a track record of building high-performing teams.