Customer Service Dept Manager — Lead High-Impact Teams

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance + 401(k) with 6%

Bonus programs

Paid holidays and PTO

Tuition assistance

Air-conditioned facilities

Fitness center & walking paths

Job summary

Uline, a leading North American distributor of shipping and packaging materials, is seeking a Customer Service Department Manager in Irving, TX. You will empower teams to deliver exceptional customer experiences and drive service excellence across departments.

The role requires a bachelor’s degree and 3+ years of customer service leadership, with a track record of coaching high-performing teams and improving processes. On-site position with comprehensive benefits.

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Customer service management

Coaching & development

Team leadership

Education

Bachelor's degree

Job description

Uline, a leading North American distributor of shipping and packaging materials, is seeking a Customer Service Department Manager in Irving, TX. You will empower teams to deliver exceptional customer experiences and drive service excellence across departments.

The role requires a bachelor’s degree and 3+ years of customer service leadership, with a track record of coaching high-performing teams and improving processes. On-site position with comprehensive benefits.