Bilingual Customer Service Dept Manager: Lead & Elevate CX

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%

Bonus programs

Paid holidays and PTO

Tuition assistance

Job summary

Uline, a leading shipping and packaging materials company, is hiring a Bilingual Customer Service Department Manager in Irving, TX. The role leads multiple customer service teams to deliver outstanding service and operational excellence on-site.

Requirements include a Bachelor’s degree and 3+ years of customer service management experience, with proven coaching abilities and fluency in English and Spanish. Competitive benefits and growth opportunities accompany the role.

Qualifications

• Bachelor’s degree required.
• Bilingual English/Spanish required, verbal and written.
• 3+ years in customer service management.
• Proven coaching and development ability.

Responsibilities

• Train Team Leads to build high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Bilingual English/Spanish

Leadership

Customer service

Education

Bachelor’s degree

Job description

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch- Irving, TX

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

• Manage the daily activities of various Customer Service departments.

• Evaluate team procedures and identify areas for improvement.

• Review performance reports and suggest ways to increase efficiency.

• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

• 3+ years of customer service management experience.

• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern air-conditioned facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!