Customer Service Department Manager

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays & PTO

Tuition assistance

Job summary

Uline is seeking a Customer Service Department Manager at our Texas (Irving) location to lead and develop a dedicated customer service team on-site. You will oversee daily department operations, coach Team Leads, and drive process improvements to sustain excellence in service.

Ideal candidates have a bachelor’s degree and 3+ years of CS management experience, with a track record of building high-performing teams.

Qualifications

• Bachelor's degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

People leadership

Coaching

Education

Bachelor's degree

Job description

Customer Service Department Manager

Texas Branch - Irving, TX

Pay from $85,000 to $100,000 per year.

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern air-conditioned facilities.
• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!