Customer Service & Operations Manager

360 Talent; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

360 Talent seeks a Customer Service Manager to lead the day-to-day operations of the Customer Service Department, coordinating quotes, orders, pricing, billing, and invoicing for hospital and clinic clients nationwide.

The role requires coaching, performance management, and training of staff, with strong emphasis on cross-functional teamwork and continuous improvement in a fast-paced, solutions-driven environment.

Qualifications

• High School graduate or equivalent.
• Valid driver’s license is required.
• Minimum of three (3) years’ experience performing customer service in a fast-paced environment is required.
• Experience using multiple-department and fully integrated MRP/ERP computer systems is preferred but not required.
• This position must successfully utilize the Microsoft Office suite of products to include Word, Outlook, Excel, and PowerPoint.

Responsibilities

• Lead customer service team to generate quotes, work orders, and purchase orders, determine pricing, billing, and invoicing.
• Coordinate, communicate, and track the progress of repair and manufacturing orders essential to our clientele.
• Communicate status and timelines across multiple departments in a timely manner.
• Collaborate with Sales team, other leaders, and other departments as needed.
• Provide leadership, coaching, and supervisory tasks as needed.

Skills

Leadership

Coaching

Communication

Customer service

Cross-functional collaboration

Education

High School diploma or equivalent

Tools

MRP/ERP systems

Microsoft Office (Word, Outlook, Excel, PowerPoint)

Job description

360 Talent seeks a Customer Service Manager to lead the day-to-day operations of the Customer Service Department, coordinating quotes, orders, pricing, billing, and invoicing for hospital and clinic clients nationwide.

The role requires coaching, performance management, and training of staff, with strong emphasis on cross-functional teamwork and continuous improvement in a fast-paced, solutions-driven environment.