Customer Service & Operations Manager

Graybar; Rutland (VT); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) with company match

Paid vacation & sick days

Paid holidays

Educational reimbursement

Job summary

Graybar is seeking a Manager Customer Service to oversee the branch's customer service, administrative, warehouse, and transportation teams in Rutland and Burlington, VT. You will support the Branch Manager in resource management and drive service excellence across the operation.

The role requires SAP and Microsoft Office proficiency, strong leadership, and problem-solving skills. A 3+ year track record in supervision is essential, with a 2-year degree preferred.

Qualifications

• Minimum 3+ years of supervisory experience in customer service, operations, or logistics.

Responsibilities

• Oversee customer service, administrative, warehouse, and transportation staff in the branch.
• Supervise and mentor staff; monitor performance of related employees.
• Implement customer-facing and e-commerce service solutions.
• Set branch schedules, establish procedures, and resolve service issues.
• Collaborate with Branch Manager to manage profitability, expenses, and assets.

Skills

Leadership

Mentoring

Conflict resolution

Education

2-year degree preferred

Tools

SAP

Microsoft Office

Job description

Graybar is seeking a Manager Customer Service to oversee the branch's customer service, administrative, warehouse, and transportation teams in Rutland and Burlington, VT. You will support the Branch Manager in resource management and drive service excellence across the operation.

The role requires SAP and Microsoft Office proficiency, strong leadership, and problem-solving skills. A 3+ year track record in supervision is essential, with a 2-year degree preferred.