Customer Service & Operations Manager

Graybar Electric Company; Burlington, Northern (VT, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life Insurance

401(k) Savings Plan

Paid Vacation

Sick Days

Paid Holidays

Wellness Day

Employee Stock Ownership Plan

Job summary

Graybar Electric Company in Vermont is seeking a Manager Customer Service to oversee customer service, administrative, operations, and logistics staff in the branch, helping the company achieve sales, financial and service goals.

You will work Monday–Friday, split between Burlington and Rutland offices, mentoring teams, implementing service and e-commerce solutions, and monitoring performance.

Qualifications

• 3+ years of supervisory experience leading service teams.
• 2-year degree preferred; relevant training accepted.
• Proficiency in SAP and Microsoft Office.

Responsibilities

• Oversee customer service, administrative, warehouse and transportation functions.
• Staff service and administrative functions and monitor performance.
• Implement customer-facing service and e-commerce solutions.
• Set branch schedules and procedures; resolve service issues.
• Collaborate with Branch Manager on profitability and assets.

Skills

SAP

Microsoft Office

Supervisory/leadership

Education

Two-year degree preferred

Job description

Graybar Electric Company in Vermont is seeking a Manager Customer Service to oversee customer service, administrative, operations, and logistics staff in the branch, helping the company achieve sales, financial and service goals.

You will work Monday–Friday, split between Burlington and Rutland offices, mentoring teams, implementing service and e-commerce solutions, and monitoring performance.