Manager Customer Service

Graybar Electric Company, Inc.; Burlington (VT); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Life Insurance

401(k) with company match

Paid Vacation

Disability Benefits

Profit Sharing Plans

Job summary

Graybar Electric Company, Inc. in Vermont seeks a Branch Supervisor to coordinate branch resources and lead a diverse team in customer service, admin, warehouse, and transportation.

You will implement customer-facing and e-commerce solutions, set branch schedules and procedures, and work with the Branch Manager to improve profitability and asset management. A 2-year degree is preferred and leadership experience is essential.

Qualifications

• 3+ years experience required
• 2 year degree preferred
• SAP and Microsoft Office experience

Responsibilities

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

Skills

SAP

Microsoft Office

Supervisory/leadership

Problem solving

Conflict resolution

Education

2-year degree

Job description

In this role you will:

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

What you bring to the table:

• SAP and Microsoft Office experience
• Supervisory and leadership skills; ability to motivate and support a team
• Problem solving and conflict resolution skills
• 3+ years experience required
• 2 year degree preferred

Shift and Hours: Monday - Friday, 8:00am to 5:00pm. This position requires working three days per week in Burlington, VT and two days per week in Rutland, VT.

Compensation Details: The expected starting rate of pay for this position is $71,146 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.