Customer Service Department Manager

Uline, Inc.; Illinois; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Employee Perks Café

On-site fitness center

Modern facilities

Job summary

Uline, a North American leader in shipping, is seeking a Customer Service Department Manager at our Kenosha branch. The role offers a pay range of $85,000 to $100,000 per year and focuses on empowering teams to deliver an exceptional customer experience.

You will train Team Leads, oversee daily operations of multiple CS departments, and drive process improvements. Applicants should have a Bachelor's degree and at least three years of customer service management experience, with a proven ability

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Education

Bachelor's degree

Job description

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary!

As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace.

All new hires must complete a pre-employment hair follicle drug screening.

All positions are on-site.

Our employees make the difference and we are committed to offering exceptional benefits and perks!

Explore Ulice.jobs to learn more!

Ulice is North America's leading distributor of shipping, packaging and industrial supplies.

Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience.

Ulice’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Ulice family.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS

EEO/AA Employer/Vet/Disabled Drug-Free Workplace