Customer Service Operations Leader - Process & Quality

Walsworth; White Pigeon Township (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Walsworth is seeking a Manager of Customer Service to oversee the customer service function and coach staff to facilitate clear communication among customers, Sales Representatives, and production personnel. This on-site, salaried exempt role follows a regular 8:00–4:30 schedule, Monday through Friday.

The role requires a business-related degree with 3–7 years in print manufacturing, strong leadership, budgeting, and process-improvement skills to ensure high-quality service and efficient

Qualifications

• Bachelor’s degree in a business-related field with 3 years of print manufacturing experience; or an Associate degree with 5 years; or a high school diploma with 7 years in print manufacturing.
• Strong communication, organizational and leadership abilities; experience in budgeting and process improvement.

Responsibilities

• Supervise and coach customer service staff to ensure productivity and cost efficiency.
• Document and improve customer service processes; ensure documentation is clear and accessible.
• Develop and monitor annual department budget goals.
• Establish a quality assurance system within the department.
• Coordinate with Sales and production to meet customer specifications and schedules.

Skills

Task prioritization

Organizational skills

Teamwork

Communication skills

MS Word/Excel

Education

Bachelor's degree in business or related field

Associate degree in business or related field

High school diploma or GED

Tools

Windows-based databases

Outlook

Microsoft Excel

Microsoft Word

Job description

Walsworth is seeking a Manager of Customer Service to oversee the customer service function and coach staff to facilitate clear communication among customers, Sales Representatives, and production personnel. This on-site, salaried exempt role follows a regular 8:00–4:30 schedule, Monday through Friday.

The role requires a business-related degree with 3–7 years in print manufacturing, strong leadership, budgeting, and process-improvement skills to ensure high-quality service and efficient