Customer Service Operations Lead — On-Time Excellence

Southwest Airlines; Seattle (WA); On-site; USD 58,000 - 88,000; Full time

Benefits offered by this job

Flight privileges

401(k) match

Profit sharing

Health insurance

PTO

Job summary

Southwest Airlines in Seattle seeks a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, friendly, and on-time service for customers.

The role coordinates with all airport departments to maintain on-time performance, respond to inquiries, and resolve issues, while monitoring schedules, training, and daily reports. This leadership position also supports performance improvement and labor contract adherence.

Qualifications

• Must be able to obtain a SIDA badge and meet airport requirements.
• Experience in Airlines Operation Management and Customer Service.
• Ability to lead and coach a team with strong problem-solving skills.

Responsibilities

• Coordinate with departments to maintain on-time performance and customer satisfaction.
• Respond to and resolve customer questions, requests, or complaints.
• Oversee day-to-day airport operations and ensure safety and compliance.
• Forecast operational situations and drive performance against key metrics.
• Build shift bids and manage daily payroll and attendance reporting.

Skills

Customer service

Leadership

Communication

Team coordination

Safety compliance

Job description

Southwest Airlines in Seattle seeks a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, friendly, and on-time service for customers.

The role coordinates with all airport departments to maintain on-time performance, respond to inquiries, and resolve issues, while monitoring schedules, training, and daily reports. This leadership position also supports performance improvement and labor contract adherence.