NCS Operations Phone Coordinator

NuVasive Clinical Services Monitoring, Inc.; California; Remote; USD 45,000 - 65,000; Full time

Job summary

NuVasive Clinical Services, a unit of Globus Medical Inc., seeks a Surgery Scheduling Coordinator to schedule cases and maintain relationships with client surgeons and hospitals. This remote role emphasizes strong communication and accurate data handling for daily case flow.

Day shift hours are 8am-5pm PT / 11am-8pm ET, with compliance training and adherence to conduct codes expected in all interactions with clients and colleagues.

Qualifications

• Two to five years of office experience with increasing responsibility.
• Proficient reading/writing for business correspondence.
• Excellent verbal and written communication with sales, technical support and customers.

Responsibilities

• Schedule daily and emergent cases and confirm next-day cases with client schedulers.
• Maintain relationships with surgeon and hospital schedulers and tailor scheduling routines.
• Address client issues to satisfaction and document them.
• Coordinate with after-hours answering service, configurations and dispatch policy.
• Adhere to Code of Conduct and complete compliance training.

Skills

Office experience

Data entry

Communication skills

Typing

Call center experience

Education

High School Diploma or GED

Job description

NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure.

Position Summary: As a Surgery Scheduling Coordinator at NuVasive Clinical Services, you will schedule cases for, and maintain relationships with, the scheduling offices of our client surgeons and hospitals.

This is a remote position.

Essential Functions:

• Schedules daily and emergent cases, confirmation of all next day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy
• Day Shift (8am-5pmPT/11am-8pmET)
• Perform other responsibilities
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• High School Diploma or GED
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
• Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
• Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
• Demonstrated typing and proof-reading skills.
• Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.
• Call center or other experience making and receiving 50-75 calls per day is a plus.
• Experience with high email volume is also a plus.

Physical Demands:

Ability to sit for long periods of time, 6-8 hours per day in front of computer screen

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate ab our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the nature's needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.