Gabberts Service Coordinator

Gabberts, Inc.; BLOOMINGTON (MN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Career advancement opportunities and培训

Zusammenfassung

Gabberts Design Studio and Fine Furniture in Bloomington, MN is seeking a Customer Service Coordinator to deliver exceptional service to our customers. This full-time role focuses on resolving issues, coordinating deliveries, and supporting our sales and operations teams.

Ideal candidates bring at least one year of customer service experience, a high school diploma or GED, strong written and verbal communication, and the ability to multi-task in a fast-paced environment.

Qualifikationen

• Must have or be working toward a high school diploma or GED.
• One year of related customer service experience.
• Excellent verbal and written communication skills.

Aufgaben

• Provide a high level of customer service and resolve service issues.
• Build relationships with customers to enhance their experience.
• Collaborate with sales staff, vendors and operations to resolve issues for customers.
• Monitor service orders to ensure timely communication with vendors and customers.
• Maintain up-to-date knowledge of vendors and products.
• Schedule deliveries, pick-ups and service technician appointments.
• Look up customer accounts and provide detailed notes and accurate information.
• Navigate inventory and purchase-order systems.
• Support delivery personnel and in-home service technicians.
• Contribute to process improvements for systems, policies and procedures.
• Demonstrate the HOM Core Values consistently.
• Represent HOM Furniture with a professional and helpful demeanor.
• Benefit from competitive full-time benefits including paid days, medical/dental, and 401(k).

Kenntnisse

Customer service

Detail oriented

Energetic

Communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Gabberts Design Studio and Fine Furniture is known for our reputation for design, quality products, and customer service. The legacy continues as we are looking for an energetic, detail oriented, customer focused Customer Service Coordinator to deliver superior service to our customers for years to come. This full-time position offers a consistent schedule located in our beautiful Bloomington location.

Responsibilities:

• Provide a high level of customer service to our customers while navigating through a variety of service issues.
• Build a heightened customer experience by building relationships with our customers while working through the issue at hand.
• Actively problem solve with sales staff, vendors, delivery and operations staff and then take the necessary actions to resolve on the customers behalf.
• Actively work service order reports to ensure efficient and effective communication to vendors and customers to prevent aged service orders.
• Keep up to date with vendors and product knowledge.
• Schedule deliveries, pick-ups, and service technician appointments.
• Look up customer accounts, provide detailed notes, and communicate accurate and precise information
• Effectively navigate internal inventory and purchase order screens
• Provide support for delivery personnel and in home service technicians
• Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
• Have the ability to multi-task in a fast paced working environment
• Complete all other work or projects as assigned by management
• Represent all of the HOM Core Values on a consistent basis.
• HOM Furniture offers its full-time employees a competitive benefits package.
• 20 Paid Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: One year of related customer service experience.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.