Customer Service & Operations Coordinator

Aramark Correctional Services; Jessup (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Parental leave

Disability coverage

Job summary

Aramark is seeking a Customer Service Representative to deliver professional, one-call resolutions and support for customers and internal teams in Maryland. The role emphasizes accurate records, timely reports, and smooth order processing.

The ideal candidate has 3–5 years of experience, a high school diploma (associate degree preferred), and strong Excel/MS Office skills. Excellent communication and customer service abilities are essential for success in this position.

Qualifications

• 3-5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Organizational skills

Administrative skills

Education

High School Diploma

Associates Degree

Tools

MS Office

Microsoft Excel

Job description

Aramark is seeking a Customer Service Representative to deliver professional, one-call resolutions and support for customers and internal teams in Maryland. The role emphasizes accurate records, timely reports, and smooth order processing.

The ideal candidate has 3–5 years of experience, a high school diploma (associate degree preferred), and strong Excel/MS Office skills. Excellent communication and customer service abilities are essential for success in this position.