Customer Service & Operations Coordinator

Southeastern Freight Lines; Asheville (NC); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines in Asheville, NC seeks a Customer Service Administrator to perform intermediate clerical duties supporting the Service Center operations. You will handle calls, schedule deliveries, assist drivers, and maintain payroll and HR related tasks.

Strong Excel/Outlook skills and ability to multitask are preferred. The role involves coordinating new hire orientation and providing support to Account Managers and Executives with a focus on customer satisfaction and efficient

Qualifications

• High School Diploma or GED required.
• Ability to pass background check and drug test.
• Minimum 6 months of related office experience.
• Strong customer relations and communication skills.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office.
• Preferred experience with Customer Service, Outlook, Excel and multi-line phone systems.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Research and answer information requests from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pickup or delivery problems.
• Calculate hours worked and Linehaul miles; compile driver hours of service.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to Account Managers and Executives; follow up with customers.
• Maintain sales appointment schedule and a list of sales leads.
• Key pay data into the payroll system; assist with recruiting and orientation.
• Coordinate new hire orientation and training logistics.

Skills

Customer service

Multitasking

Computer skills

Microsoft Office

Microsoft Outlook

Microsoft Excel

Multi-line phones

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Southeastern Freight Lines in Asheville, NC seeks a Customer Service Administrator to perform intermediate clerical duties supporting the Service Center operations. You will handle calls, schedule deliveries, assist drivers, and maintain payroll and HR related tasks.

Strong Excel/Outlook skills and ability to multitask are preferred. The role involves coordinating new hire orientation and providing support to Account Managers and Executives with a focus on customer satisfaction and efficient