CUSTOMER SERVICE OFFICER

Private Advertiser; Pioneer (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Private Advertiser in the United States is seeking a detail-oriented service operations assistant responsible for cash collections, data entry in CSM & ERP, and daily reporting to the Finance Department.

You will handle inquiries by email and phone, prepare quotations for service requests, and assist the spare parts team during stock takes, while maintaining excellent customer service and accurate records.

Qualifications

• Possess at least ‘O’, ‘N’ level & ITE or equivalent relevant work experience.
• At least 1 year working experience in related environment.
• Proficient in MS Office Applications.

Responsibilities

• Perform daily cash collection from service staffs
• Update service collection into CSM & ERP
• Print daily service collection report for Service Manager or Senior Technical Supervisor signatory
• Submit daily cash & collection report to Finance Department
• Update spare part used in daily jobs into CSM
• Update job status into CSM
• Scan daily job sheet and upload to server
• Respond to enquiries via email and phone
• Submit quotation to school for any service request
• Help spare part team to count stock during annual stock take.

Skills

Detail-Oriented

Polite, Patient and Strong Customer…

Fluent English

Education

O/N level & ITE or equivalent

Tools

MS Office Applications

Job description

Job Responsibilities:

• Perform daily cash collection from service staffs

• Update service collection into CSM & ERP

• Print daily service collection report for Service Manager or Senior Technical Supervisor signatory

• Submit daily cash & collection report to Finance Department

• Update spare part used in daily jobs into CSM

• Update job status into CSM

• Scan daily job sheet and upload to server

• Respond to enquiries via email and phone

• Submit quotation to school for any service request

• Help spare part team to count stock during annual stock take.

Qualifications:

• Possess at least ‘O’ , ‘N’ level & ITE or equivalent relevant work experience.

• At least 1 year working experience in related environment.

• Proficient in MS Office Applications.

• Detail-Oriented, Passionate and Energetic team player.

• Polite, Patient and Strong Customer Service Skills

• Call-centre / Customer service experience will be an added advantage.

• High level of fluency in written and spoken English