Customer Service Officer

Zolidco; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco in Los Angeles is seeking a Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. You will help customers with questions about products and services, and contribute to a welcoming experience.

Ideal candidates have strong communication, a friendly, professional demeanor, and the ability to multitask and stay organized in a team setting. Training is provided, with opportunities for career advancement and ongoing mentorship.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Assist customers with questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Communicate promotional information clearly and professionally.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and recurring questions with appropriate team members.
• Support customer engagement and business development activities.
• Collaborate with team members to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a professional and customer-focused Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. This role is ideal for someone who enjoys working with people, providing solutions, and developing strong communication and customer service skills in a team-oriented environment.

Responsibilities

• Assist customers with questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Communicate promotional information clearly and professionally.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and recurring questions with appropriate team members.
• Support customer engagement and business development activities.
• Collaborate with team members to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching