Customer Service Officer

Direct Funeral Services Pte Ltd; Lavender (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Direct Funeral Services Pte Ltd is seeking a courteous client services professional in Texas to greet families, answer calls, and handle enquiries as the first point of contact. You will coordinate between clients and funeral directors and support the team in maintaining service excellence across all client touchpoints.

The role requires empathy, clear communication, and strong organisational skills. Proficiency in Word and Excel is advantageous, with prior customer service or call centre

Qualifications

• Empathetic, calm, and respectful with clients.
• Clear communication and comfortable in client-facing roles.
• Organised, reliable, and able to follow through on tasks.
• Basic proficiency in Word and Excel.

Responsibilities

• Handle incoming calls, emails, and walk-in enquiries professionally, serving as the first point of contact for families.
• Coordinate support between clients and funeral directors.
• Support the team in maintaining service excellence across all client touchpoints.
• Perform basic administrative duties and other ad-hoc tasks as required.

Skills

Empathy

Clear communication

Organised

Mandarin proficiency

Client-facing

Education

High school diploma

Tools

Word

Excel

Job description

Job Highlights

• Career development opportunities

• Open, friendly and dynamic work environment

• Attractive salary that commensurate with experience and skills

Roles & Responsibilities

• Handle incoming calls, emails, and walk-in enquiries professionally, serving as the first point of contact for families

• Coordinate support between clients and funeral directors

• Support the team in maintaining service excellence across all client touchpoints

• Perform basic administrative duties and other ad-hoc tasks as required

We are looking for someone who…

• Is empathetic, calm, and respectful with clients

• Communicates clearly and is comfortable in client-facing roles

• Is organised, reliable, and follows through on tasks

• Has basic proficiency in Word and Excel

• Has customer service or call centre experience (preferred)

• Effectively communicate in a professional environment with Mandarin-speaking clients, staff, and stakeholders.