Assistant Officer, Customer Service

Kuok Group Singapore; Pioneer (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Kuok Group Singapore is seeking an Executive/Officer/Assistant Officer - Customer Service to support the Business Centre with daily admin and frontline service to owners, VIPs, clients and visitors.

You will coordinate internal and external meetings and VIP visits, prepare rooms and facilities, and handle document control, invoicing through Esker, and purchase requests in SAP, ensuring smooth internal operations.

Qualifications

• Minimum secondary education or above.
• Certificate in Customer service, public relation or front office.
• 2 years related experience in customer service roles.

Responsibilities

• Provide front-line customer service and concierge support to owner, VIPs, clients, and visitors.
• Coordinate internal and external meetings and VIP visits, ensuring meeting rooms and event areas are fully prepared with required facilities, audio-visual equipment, refreshments, and PPE.
• Perform administrative duties including document control, filing, record keeping, and internal document distribution.
• Prepare and submit CSQ reports to QS and upload them into the Navade system.
• Process invoices and billing through the Esker system, including owner meals, transportation, hotel accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP in accordance with company procedures and collect the required PPE items from the main store.
• Manage office supplies, pantry items, PPE, meals, beverages, and stationery to ensure adequate stock levels are maintained.
• Coordinate lunch arrangements and liaise with vendors and service providers as required.

Skills

Customer service

Meeting coordination

Education

Secondary education or above

Certificate in Customer service, public relation or front office

Tools

SAP

Esker

Navade

Job description

Company description

Located at the heart of Asia, Kuok Group Singapore (KGSg) is a dynamic, diversified conglomerate with global reach and established brands in the digital infrastructure, maritime and real estate sectors.

Our businesses include the digital infrastructure business of K2 Strategic, maritime entities such as POSH, PCL, and PaxOcean, which together form part of Kuok Maritime Group, and the real estate business of Allgreen Properties.

At KGSg, we nurture young talent through mentorship, leadership development, and cross-functional exposure, offering diverse career pathways and global opportunities across our businesses.

Explore your future with KGSg today!

Job description

Job Summary

The Executive/Officer/Assistant Officer - Customer Service, supports daily administrative and customer service functions, helping maintain a professional and well-organized Business Centre.

Key Responsibilities

• Provide front-line customer service and concierge support to owner, VIPs, clients, and visitors.


• Coordinate internal and external meetings and VIP visits, ensuring meeting rooms and event areas are fully prepared with required facilities, audio-visual equipment, refreshments, and PPE.


• Perform administrative duties including document control, filing, record keeping, and internal document distribution.


• Prepare and submit CSQ reports to QS and upload them into the Navade system.


• Process invoices and billing through the Esker system, including owner meals, transportation, hotel accommodation, and related services.


• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP in accordance with company procedures and collect the required PPE items from the main store.


• Manage office supplies, pantry items, PPE, meals, beverages, and stationery to ensure adequate stock levels are maintained.


• Coordinate lunch arrangements and liaise with vendors and service providers as required.

Key Requirements

• Minimum secondary education or above, certificate in Customer service, public relation or front office.


• 2 years related experience in customer service roles