Bilingual Dispatch and Customer Service Coordinator

ONCALL Staffing Inc; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

ONCALL Staffing Inc seeks a professional, bilingual Cashier / Receptionist / Dispatch candidate to support daily office and dispatch operations in a busy scrapyard/recycling environment. This multi-functional role requires multitasking across customer service, dispatch coordination, and clerical duties in a fast-paced setting.

The ideal candidate will be bilingual in English/Spanish, possess strong communication skills, and maintain a professional demeanor.

Qualifications

• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Professional demeanor and presentation.
• Strong email and computer skills.
• Comfortable managing a high volume of emails and communication.
• Excellent multitasking and organizational skills.
• Able to work in a fast-paced, industrial/scrapyard environment.
• Strong customer service skills and comfortable dealing directly with onsite customers.
• Dependable and able to work until the day's work is completed, when necessary.
• Must be willing and available to work some Saturdays.
• Dispatch, receptionist, cashier, administrative, logistics, or similar experience strongly preferred.
• Flexible and willing to assist in other areas of the operation as needed.

Responsibilities

• Handle dispatch communication and coordination, including overseeing container activity.
• Manage a high volume of daily email correspondence — approximately 50 emails per day related to dispatch and container coordination.
• Communicate professionally with customers, drivers, vendors, and internal personnel.
• Assist customers who arrive onsite and provide professional front-office/customer service.
• Perform cashier duties and accurately process customer transactions as needed.
• Answer phones, respond to inquiries, and direct communication appropriately.
• Maintain accurate records, documentation, and electronic correspondence.
• Coordinate information between the office, dispatch, and operations teams.
• Maintain organization while managing multiple priorities at the same time.
• Assist with additional administrative or operational duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Email management

Multitasking

Job description

We are seeking a professional, bilingual Cashier / Receptionist / Dispatch candidate to support daily office and dispatch operations in a busy scrapyard/recycling environment.

This is a multi-functional position, so the ideal candidate must be an excellent multitasker who can remain organized and professional while handling customers, dispatch communication, emails, and general administrative responsibilities in a fast-paced setting.

Key Responsibilities:

• Handle dispatch communication and coordination, including overseeing container activity.

• Manage a high volume of daily email correspondence — approximately 50 emails per day related to dispatch and container coordination.

• Communicate professionally with customers, drivers, vendors, and internal personnel.

• Assist customers who arrive onsite and provide professional front-office/customer service.

• Perform cashier duties and accurately process customer transactions as needed.

• Answer phones, respond to inquiries, and direct communication appropriately.

• Maintain accurate records, documentation, and electronic correspondence.

• Coordinate information between the office, dispatch, and operations teams.

• Maintain organization while managing multiple priorities at the same time.

• Assist with additional administrative or operational duties as assigned.

Candidate Requirements:

• Bilingual English/Spanish – REQUIRED

• Strong written and verbal communication skills.

• Professional demeanor and presentation.

• Strong email and computer skills.

• Comfortable managing a high volume of emails and communication throughout the day.

• Excellent multitasking and organizational skills.

• Able to work effectively in a fast-paced, industrial/scrapyard environment.

• Strong customer service skills and comfortable dealing directly with onsite customers.

• Dependable and able to work until the day's work is completed, when necessary.

• Must be willing and available to work some Saturdays.

• Dispatch, receptionist, cashier, administrative, logistics, or similar experience strongly preferred.

• Must be flexible and willing to assist in other areas of the operation as business needs require.