Customer Service & Office Coordinator — Growth & Benefits

Window World of Penn/Ohio; Weirton (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Holidays

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Window World seeks an energetic, customer‑centric Office Coordinator at our Weirton location to support scheduling, data entry, and front‑desk duties. You will learn our policies, assist customers, transfer calls to the Scheduling Department for free in‑home estimates, and enter contracts into the CRM and QuickBooks.

The role emphasizes organization, product knowledge, and strong communication. You will coordinate with sales and installation teams, maintain accurate records, and help provide a

Qualifications

• Prior customer service experience is essential
• Prior data entry skills are preferred
• Strong attention to detail
• Ability to learn and adapt quickly
• Strong math skills

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain a well-organized and professional workspace.
• Maintain strong knowledge of products, policies, and services of the organization.
• Meet and greet walk in customers. Transfer customer to Scheduling Department to set up a free, in-home estimate.
• Receive new contracts from the Sales Department and entering data into Window World's CRM program and QuickBooks
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Schedule appointments with both customers and Window World team.
• Manage communication between customers and installation teams
• Receiving payments after the project is completed and entering data into Window World's CRM program and QuickBooks
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.

Job description

Window World seeks an energetic, customer‑centric Office Coordinator at our Weirton location to support scheduling, data entry, and front‑desk duties. You will learn our policies, assist customers, transfer calls to the Scheduling Department for free in‑home estimates, and enter contracts into the CRM and QuickBooks.

The role emphasizes organization, product knowledge, and strong communication. You will coordinate with sales and installation teams, maintain accurate records, and help provide a