Office Clerk - Hatfield PA

Temco-Logistics; Hatfield Township (PA); On-site; USD 25,000 - 28,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Hatfield, PA. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented and organized. You will handle order details, delivery updates, and inquiries via phone, email, and other channels, while supporting office operations and collaborating with multiple

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.
• Proficiency in MS Office Suite and familiarity with office management software.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to a supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics' products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations.

Job description

Job Details

Job Location: Hatfield PA MDO - Hatfield, PA 19440

Position Type: Full Time

Education Level: PA

Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: Onsite

Job Category: Admin - Clerical

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics' delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Equal Employment Opportunity

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits 2025 Temco Logistics Product Authority, LLC. All rights reserved.