Office Clerk - Hatfield PA

The Home Depot; Hatfield Township (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Temco Logistics is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. This on-site role requires detail orientation and strong communication in a fast-paced environment.

You will manage orders, delivery statuses, and product details while coordinating with various departments to maintain smooth operations and high service standards.

Qualifications

• Excellent communication and interpersonal skills to build customer relationships.
• Strong problem-solving abilities to address inquiries quickly and accurately.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency with MS Office and familiarity with office management software.
• Knowledge of Temco Logistics’ delivery and installation services is a plus.

Responsibilities

• Provide accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly, resolving customer questions and requests.
• Ensure customer satisfaction through follow-up communications after delivery and installation.
• Escalate unresolved issues to supervisors when necessary.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare timely reports, presentations, and proposals as assigned.
• Collaborate with teams across departments to ensure exceptional service.

Skills

Communication

Interpersonal skills

Problem-solving

Organization

multitasking

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Job description

25690

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escape unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

Apply End Date: 2026-12-31