API Implementation Specialist & Customer Advocate

Fics,-Inc.

Addison (TX)

On-site

USD 70,000 - 100,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Financial Industry Computer Systems, Inc. (FICS) is seeking an API Implementation Customer Support member to join our mortgage technology team. You\'ll be the first line of expertise for our customers building integrations against our API products.

This is a hands-on, developer-facing role where you reproduce bugs in C#, test endpoints, write docs, and present at our Users\' Conference. You\'ll diagnose issues, craft clear reproduction steps, and contribute to API testing, webinars, and customer

Qualifications

Experience providing technical support for API products or developer-facing services.
Ability to diagnose root causes and communicate clearly with customers and engineering teams.
Experience writing technical documentation and tutorials for developers.

Responsibilities

Manage inbound support inquiries for FICS API products, diagnosing root causes and logging resolutions with clear reproduction steps.
Reproduce and isolate API integration issues using C#, Postman, or equivalent HTTP clients; run regression tests prior to releases.
Document defects with clear steps, expected vs. actual results, and severity classifications; contribute to change logs and FAQs.
Develop, prepare, and deliver webinar curriculum and training materials for live and on-demand sessions.