Customer Service & Merchandising Associate

H-E-B; Midland (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

H-E-B in Midland, Texas is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering outstanding customer service. You will stock, rotate products, and assist customers with selections, ensuring signage, pricing, and displays are accurate and appealing.

The role emphasizes strong communication with customers, adherence to safety standards, and daily collaboration with the night crew to prepare the department for trucks and inspections.

Qualifications

• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

Responsibilities

• Stocks and rotates items; maintains department and displays.
• Assists with inventory control; loads, unloads, and moves product.
• Prepares back area for night crew and incoming trucks.
• Organizes merchandise on pallets to keep department presentable.
• Maintains integrity of shelf tags and signage.
• Keeps department clean and sanitary; follows SOPs.
• Checks shipments for freshness and quality; removes out-of-date items.
• Performs duties of Customer Service Assistant as needed.
• Provides superior customer service and answers product questions.
• Helps customers locate store merchandise and makes recommendations.
• Uses suggestive selling to meet customer needs and boost sales.

Job description

H-E-B in Midland, Texas is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering outstanding customer service. You will stock, rotate products, and assist customers with selections, ensuring signage, pricing, and displays are accurate and appealing.

The role emphasizes strong communication with customers, adherence to safety standards, and daily collaboration with the night crew to prepare the department for trucks and inspections.