Customer Service Manager, Zendesk & E‑commerce Ops

ARM Enterprises; La Mirada (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

ARM Enterprises in La Mirada, California is looking for a dedicated Customer Service Manager to enhance customer satisfaction. The successful candidate will effectively prioritize and resolve customer issues, manage multiple projects simultaneously, and collaborate with various departments to ensure the highest quality service. Essential qualifications include proven experience in customer service management, proficiency with Zendesk, Amazon Seller Central, and strong communication skills. Join ARM Enterprises and be a part of a team that values exceptional customer support.

Qualifications

• Proven experience in customer service management.
• At least two years of experience using Zendesk or similar CRM software.
• Strong attention to detail combined with excellent organizational skills.

Responsibilities

• Prioritize and solve customer issues effectively.
• Collaborate with departments to meet customer needs.
• Monitor customer feedback and recommend improvements.

Skills

Customer service management

Zendesk

Amazon Seller Central

Strong multitasking abilities

Excellent communication skills

Microsoft Word

Microsoft Excel

Problem-solving skills

Job description

ARM Enterprises in La Mirada, California is looking for a dedicated Customer Service Manager to enhance customer satisfaction. The successful candidate will effectively prioritize and resolve customer issues, manage multiple projects simultaneously, and collaborate with various departments to ensure the highest quality service. Essential qualifications include proven experience in customer service management, proficiency with Zendesk, Amazon Seller Central, and strong communication skills. Join ARM Enterprises and be a part of a team that values exceptional customer support.