Elite Enterprise Support Engineer (Remote/Hybrid)

Zendesk, Inc.; United States; Teletrabalho; USD 16 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Flexible schedule

Resumo da oferta

Zendesk is seeking a high-caliber support expert to set the standard for premier customer service. You will be the designated contact for Zendesk Premier customers, understanding needs, advocating for solutions, and communicating effectively to deliver an exceptional experience.

You will join a global team, handling complex API/SDK questions with clear written and verbal communication. This role primarily supports English-speaking customers, and fluency in English is required.

Qualificações

• 2+ years Zendesk Admin or equivalent deep product knowledge.
• 2-4 years experience supporting customers on enterprise software.
• 1 year Enterprise Architecture / 1 year Technical Architecture experience.
• Experience designing, implementing, supporting, and troubleshooting complex multi-vendor SaaS solutions.
• 1 year technical troubleshooting with HTML, JSON, JavaScript, RESTful APIs; Java/Ruby/Python a plus.
• Ability to develop positive relationships and coordinate with cross-functional teams.
• Self-motivated with responsibility and initiative.
• Willing to occasionally work outside business hours; limited travel may be requested.

Responsabilidades

• Be a designated support contact for Zendesk Premier customers and guide technical guidance.
• Own customer issues through resolution with empathy and responsiveness.
• Answer product and developer questions related to APIs, Frameworks, and SDKs.
• Communicate clearly and build trusted relationships at all levels.
• Prioritize and juggle escalations, product changes, and service issues while coordinating communications.
• Coordinate with Operations, Development, and Incident Management during service incidents.

Conhecimentos

Zendesk Admin

Enterprise support

Enterprise Architecture

RESTful APIs

HTML/JSON/JS

Cross-functional coordination

Communication skills

Shift flexibility

Ferramentas

ChatGPT

Gemini

GSuite

Slack

Confluence

Descrição da oferta de emprego

Zendesk is seeking a high-caliber support expert to set the standard for premier customer service. You will be the designated contact for Zendesk Premier customers, understanding needs, advocating for solutions, and communicating effectively to deliver an exceptional experience.

You will join a global team, handling complex API/SDK questions with clear written and verbal communication. This role primarily supports English-speaking customers, and fluency in English is required.