Customer Service Manager

ARM Enterprises; La Mirada (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

ARM Enterprises in La Mirada, California is looking for a dedicated Customer Service Manager to enhance customer satisfaction. The successful candidate will effectively prioritize and resolve customer issues, manage multiple projects simultaneously, and collaborate with various departments to ensure the highest quality service. Essential qualifications include proven experience in customer service management, proficiency with Zendesk, Amazon Seller Central, and strong communication skills. Join ARM Enterprises and be a part of a team that values exceptional customer support.

Qualifications

• Proven experience in customer service management.
• At least two years of experience using Zendesk or similar CRM software.
• Strong attention to detail combined with excellent organizational skills.

Responsibilities

• Prioritize and solve customer issues effectively.
• Collaborate with departments to meet customer needs.
• Monitor customer feedback and recommend improvements.

Skills

Customer service management

Zendesk

Amazon Seller Central

Strong multitasking abilities

Excellent communication skills

Microsoft Word

Microsoft Excel

Problem-solving skills

Job description

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech‑savvy, reliable professional who thrives in a fast‑paced environment and is eager to deliver exceptional customer experiences.

Responsibilities

• Prioritize and solve customer issues
• Process returns
• Create clear reporting to track issues, returns, reviews, etc.
• Collaborate with other departments to ensure customers' needs are being met
• Ensure high standards of quality service are maintained at all times
• Delegate tasks when appropriate
• Work under pressure and handle multiple projects
• Communicate effectively with team members
• Report product issues to the management team
• Work independently and make sound decisions
• Provide training and guidance to team members to improve customer service skills
• Stay updated on product knowledge and company policies to address customer inquiries accurately
• Identify opportunities to improve processes and enhance customer satisfaction
• Monitor customer feedback and trends to recommend improvements to products or services
• Maintain accurate records of all customer interactions and resolutions

Qualifications

• Proven experience in customer service management
• Proficiency with Amazon Seller Central
• At least two years of experience using Zendesk or similar CRM software
• Background in a product manufacturing environment
• Strong multitasking abilities and attention to detail
• Excellent verbal and written communication skills
• Highly organized with the ability to prioritize effectively
• Proficient in Microsoft Word, Excel, and general computer skills
• Effective problem‑solving skills with a solution‑oriented mindset
• Comfortable working in a fast‑paced, dynamic environment
• Experience setting up and implementing new standard operating procedures

If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top‑notch support and have a positive experience with our products.