Customer Service Manager - State Farm Agent Team Member

Angie Witherby - State Farm Agent; Richmond (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Life & Health insurance benefits (incl

401K

Commission/bonus

Paid time off

Job summary

Angie Witherby Insurance Agency in Richmond, IN, a State Farm Insurance Agent office, seeks a customer-focused professional to build community relationships and promote auto, home, and life insurance. The role blends sales, service, and marketing to grow the agency and support local events.

The successful candidate will have sales experience, strong communication skills, and the ability to work in a team-oriented, results-driven environment with licensing opportunities available.

Qualifications

• Sales experience preferred
• Interest in marketing products based on customer needs
• Excellent communication skills - written, verbal and listening
• Licenses: Property & Casualty and Life & Health (must have or obtain)
• Associate's degree or higher preferred

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Use a needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market products.
• Support local community events in the market.
• Maintain a strong work ethic and commitment to success.

Skills

Sales experience

Customer service

Communication skills

Marketing

Teamwork

Excellent presentation

Education

Associate's degree or higher

Licenses: Property & Casualty and Life & Health

Job description

Position Overview

State Farm Insurance Agent located in Richmond, IN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Angie Witherby Insurance Agency, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Group Life and Health Insurance Benefits including Dental and Vision
• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solvingDedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to make presentations to potential customers
• Achieve mutually agreed upon marketing goals
• Ability to effectively relate to a customer
• Property and Casualty license (must have or be able to obtain)
• Life and Health license (must have or be able to obtain)
• Associate's degree or higher preferred

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $35,000.00 - $51,600.00 per year

Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having afun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Richmond, Indiana.
• Our office is open 9:00am - 5:00pm Monday through Friday Evening and Saturday appointments scheduled as needed..
• I have been a State Farm agent since 1994.
• I am a second generation State Farm agent.
• We currently have 5 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Crystal Excellence Award, Silver Scroll, Golden Triangle, and Bronze Tablet