Customer Service Manager - State Farm Agent Team Member

Tunisia Hopkins - State Farm Agent; Illinois; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Life insurance

401(k)

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Job summary

Tunisia Hopkins - State Farm Agent in Willowbrook, IL, is looking for a Customer Service Manager to join their team. In this role, you'll provide exceptional service to clients, resolving inquiries and coordinating with agency team members.

The ideal candidate will possess strong communication skills and a dedication to customer service. This position offers opportunities for internal growth and career advancement, along with competitive benefits.

Qualifications

• Excellent communication skills to assist customers and coordinate with agency team members.
• Able to effectively relate to customers and anticipate their needs.
• Dedicated to providing prompt and friendly service.

Responsibilities

• Establish customer relationships and follow up as needed.
• Respond to inquiries regarding insurance availability and clarify billing.
• Educate customers about their insurance options.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Apertura Futura: Customer Service Manager - State Farm Agent Team Member

• Life
• 401(k)
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus

ROLE DESCRIPTION

As a Customer Service Advisor with Tunisia Hopkins State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Willowbrook, IL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.