Customer Service Manager - State Farm Agent Team Member

Ken Tran - State Farm Agent; Fountain Valley (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Job summary

Ken Tran - State Farm Agent in Fountain Valley is seeking a qualified professional for the role of Customer Service Manager. The successful candidate will play a crucial role in helping our team grow through exceptional customer service and proactive communication.

Applicants should possess strong interpersonal and organizational skills, thrive in a fast-paced environment, and demonstrate a commitment to providing tailored support to clients. This position offers salary plus commission opportunities.

Qualifications

• Strong communication skills in both verbal and written forms.
• Ability to build and maintain customer relationships.
• Commitment to a high standard of customer service.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt and accurate customer service.
• Maintain a strong work ethic each day.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Pride in getting work done accurately and timely

Ability to multi-task

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to multi-task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Fountain Valley.